Refund Policy

1. General Policy

This Refund and Cancellation Policy ("Policy") explains Rentfro Construction, Inc.'s approach to refunds and cancellations in connection with construction services. Construction services are customized, project-specific services that differ fundamentally from ordinary retail products. This Policy should be read in conjunction with any applicable written Project Agreement, which may contain additional or different terms regarding refunds and cancellations.

2. Nature of Construction Services

Construction services involve the commitment of labor, materials, equipment, subcontractors, and management resources that are tailored to the specific requirements of each project. Once construction activities or pre-construction activities have commenced, costs may be incurred that cannot be recovered. This Policy reflects the nature of construction services and the costs associated with project commitment, preparation, and execution.

3. Estimates

Estimates provided by the Company are preliminary assessments of potential project costs and are not payments. Submission of an inquiry through the Website or receipt of an estimate does not create a financial obligation for either party. No refund is applicable to estimates because no payment is required to receive an estimate.

4. Proposals

Formal proposals prepared by the Company represent the Company's assessment of project scope and cost at the time of preparation. Proposals are not binding contracts. No payment is required to receive a proposal unless otherwise specified. Refund provisions apply only after a Project Agreement has been executed and payment has been received.

5. Deposits

Deposits, if required under a Project Agreement, are applied toward project costs as specified in the Project Agreement. The refundability of deposits depends on the timing of cancellation, work performed, and costs committed at the time of cancellation, as described in this Policy and the applicable Project Agreement.

6. Pre-Construction Services

Pre-construction activities, including site evaluation, project planning, scheduling, coordination, material procurement, and related activities, involve costs that may not be recoverable upon cancellation. If pre-construction activities have been performed, costs incurred may be deducted from any refund that might otherwise be available.

7. Design and Planning Services

If design or planning services are included within the scope of a Project Agreement, costs incurred for completed design or planning work are generally non-refundable upon cancellation, as such work represents completed professional services.

8. Construction Services

Construction work that has been completed at the time of cancellation is not refundable. Completed construction work represents labor, materials, and resources that have been expended and cannot be returned or recovered. Refund calculations for partial project cancellations will account for the value of completed work.

9. Materials

Materials that have been purchased, ordered, or fabricated for a project may not be fully refundable upon cancellation, depending on the nature of the materials, supplier return policies, and restocking fees. Standard materials that can be returned to suppliers may be credited subject to applicable restocking fees. Custom or project-specific materials may be non-refundable.

10. Special-Order Materials

Special-order materials, custom-fabricated components, and project-specific materials ordered for a project are generally non-refundable because such materials cannot be returned to suppliers or used on other projects. Costs for special-order materials committed or delivered will be deducted from any available refund.

11. Labor

Labor costs for work performed through the date of cancellation are non-refundable. Labor committed to a project but not yet performed may result in cancellation charges as specified in the Project Agreement.

12. Subcontractor Costs

Costs committed to subcontractors for work scheduled or performed may not be fully recoverable upon cancellation. The Company will make reasonable efforts to mitigate subcontractor cancellation costs but cannot guarantee recovery of all committed subcontractor expenses.

13. Permit Costs

Permit fees and related governmental fees paid in connection with a project are generally non-refundable, as such fees are paid to governmental authorities and are outside the Company's control. Permit costs paid will be deducted from any available refund.

14. Inspection Costs

Costs for inspections performed or scheduled may be non-refundable. Third-party inspection fees paid on behalf of the project will be deducted from any available refund.

15. Equipment Costs

Equipment rental, mobilization, and related costs committed for a project may result in charges upon cancellation, depending on the timing of cancellation and applicable equipment rental agreements.

16. Site Preparation

Site preparation work that has been completed, including grading, excavation, and pad preparation, represents completed construction work that is not refundable. The value of completed site work will be accounted for in any refund calculation.

17. Concrete Work

Completed concrete work, including foundations, slabs, pads, and flatwork, is not refundable. Concrete is a permanent construction material that cannot be removed and returned. Concrete work in progress at the time of cancellation will be accounted for based on percentage of completion.

18. Project Cancellation

Cancellation of a project after execution of a Project Agreement requires written notice to the Company. The availability and amount of any refund depends on the timing of cancellation and costs incurred or committed at the time of cancellation, as described in this Policy.

19. Cancellation Before Work Begins

If a project is cancelled after execution of a Project Agreement but before any construction or pre-construction activities have commenced, a refund of any deposit may be available, less any administrative costs incurred in connection with project setup, planning, and preparation. The availability and amount of any refund will be determined based on actual costs incurred.

20. Cancellation After Work Begins

If a project is cancelled after construction or pre-construction activities have commenced, refunds, if any, will be calculated based on payments received less the value of work completed, materials committed, subcontractor costs, permit fees, and other non-recoverable costs incurred through the date of cancellation.

21. Client-Caused Delays

If a project is delayed due to client-caused factors, including failure to provide site access, failure to make timely payments, or changes in project scope, the Company may incur additional costs. Such costs may affect the amount of any available refund upon subsequent cancellation.

22. Weather Delays

Weather-related delays do not entitle the client to cancel the Project Agreement or receive a refund for delays caused by weather or other factors outside the Company's control.

23. Change Orders

Costs incurred in connection with approved change orders are subject to the same refund principles as original contract work. Completed change order work is not refundable. Materials ordered or labor committed for change orders may result in non-refundable costs.

24. Non-Refundable Costs

The following costs are generally non-refundable: completed labor and construction work; special-order or project-specific materials; permit and governmental fees; subcontractor mobilization and cancellation fees; equipment mobilization costs; and design or planning fees for completed work.

25. Refund Requests

Refund requests must be submitted in writing to support@rentfroconstructiontx.com or by mail to Rentfro Construction, Inc., 422 Ave E, Shallowater, TX 79363. Refund requests should include the project name, Project Agreement date, reason for cancellation, and any supporting documentation.

26. Refund Review

The Company will review refund requests within a reasonable time and will provide a written response. Refund calculations will account for all costs incurred or committed at the time of cancellation. The Company will make reasonable efforts to process approved refunds promptly.

27. Chargebacks

Initiating a chargeback or payment dispute without first contacting the Company to resolve the issue is a violation of this Policy. The Company will respond to chargebacks with documentation of services performed and costs incurred. Clients are encouraged to contact the Company directly to resolve payment disputes before initiating chargeback proceedings.

28. Disputes

Disputes regarding refunds should first be addressed by contacting the Company directly at support@rentfroconstructiontx.com or 806-458-8239. The Company will make reasonable efforts to resolve disputes in good faith. Unresolved disputes are subject to the dispute resolution provisions of the applicable Project Agreement and the Terms and Conditions of this Website.

29. Exceptions

Nothing in this Policy is intended to waive rights that cannot legally be waived under applicable law. This Policy does not apply to the extent prohibited by applicable consumer protection laws or other applicable statutes. Clients retain all rights provided by applicable law that cannot be contractually waived.

30. Applicable Law

This Policy is governed by the laws of the State of Texas. Any disputes arising under this Policy shall be subject to the jurisdiction of the appropriate courts in Lubbock County, Texas, or as otherwise provided in the applicable Project Agreement.

31. Contact Information

Questions about this Policy may be directed to:

Rentfro Construction, Inc.

422 Ave E

Shallowater, TX 79363

United States

Phone: 806-458-8239

Email: support@rentfroconstructiontx.com